Privacy Policy

Australian Maintenance Company Pty Ltd (AMC) is committed to protecting the privacy of our customers and ensuring the security of personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Australian Privacy Act 1988.

1. Information We Collect
We collect personal information necessary to deliver our services and ensure a seamless customer experience. This may include:

• Personal Details: Name, phone number, email address, and physical address.

• Service Information: Details about your property and maintenance requests.

• Payment Information: Payment details for invoicing and transaction purposes.

• Technical Data: IP address, browser type, and usage data collected via our website for analytics.

2. How We Use Your Information
The personal information we collect is used for the following purposes:

• Service Delivery: To schedule and perform property maintenance, repairs, and related services.

• Communication: To send updates, appointment confirmations, invoices, and service notifications.

• Customer Support: To address inquiries, feedback, and complaints.

• Marketing (with Consent): To share promotions, offers, and updates about our services.

• Legal Compliance: To meet legal and regulatory requirements.

3. How We Store and Protect Your Information
We take the security of your personal information seriously and employ the following measures:

• Secure Storage: Data is stored in encrypted databases and cloud systems.

• Access Restrictions: Only authorized personnel have access to your information.

• Data Retention: Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

4. Sharing of Information
AMC does not sell or share personal information with third parties, except in the following circumstances:

• Service Providers: Subcontractors or third-party vendors involved in fulfilling your maintenance requests.

• Legal Obligations: When required to comply with Australian laws or respond to lawful requests from government authorities.

We ensure that any third-party service providers adhere to strict confidentiality and data protection standards.
5. Your Rights
As a customer, you have the following rights regarding your personal information:

• Access and Correction: You can request access to your personal information or ask us to correct any inaccuracies.

• Opt-Out: You can opt out of receiving marketing communications at any time.

• Data Removal: You can request that we delete your personal information, subject to legal or contractual obligations.

To exercise these rights, please contact us at [insert contact email or phone number].
6. Cookies and Website Data
Our website uses cookies to enhance user experience and collect analytics data. Cookies are small text files stored on your device that help us understand how our website is used and improve its functionality. You can disable cookies through your browser settings, though this may affect website performance.
7. Changes to This Policy
AMC reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revision date clearly indicated.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Australian Maintenance Company Pty Ltd
Email: info@ausmco.com.au
Phone: 1300 111 111
Address: 1/34 McLachlan St Darwin City NT 0800